Refund policy
Refund & Return Policy
At Sandbar Fishing Co., we want you to be happy with your order. If something isn’t right, please contact us and we’ll do our best to make it right.
30-Day Return Policy
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn, unused, and in its original condition
- Free from stains, odors, damage, or signs of wear
- Returned with any original tags or packaging, when applicable
- Accompanied by proof of purchase or your order number
Items that do not meet these requirements may not be eligible for a refund.
Starting a Return
To request a return, please contact Sandbar Fishing Co. with your order number and reason for the return.
If your return is approved, Sandbar Fishing Co. will provide you with a return shipping label and instructions for sending your item back.
Please do not send items back without first contacting us. Returns sent without prior approval may not be accepted.
Return Shipping
For approved returns, Sandbar Fishing Co. will provide the return shipping label.
Customers should use the provided label and follow the return instructions included with their approval.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.
Original shipping charges, if applicable, are generally non-refundable, unless the order arrived damaged, defective, or incorrect.
Exchanges
If you need a different size, color, or item, please contact us. Exchanges are subject to product availability.
If the item you want is unavailable, we may issue a refund instead.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible and include your order number along with photos of the issue when possible.
We will review the issue and work with you to make it right.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Items marked as final sale
- Personalized or custom-made products
- Items that have been worn, washed, used, altered, or damaged after delivery
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee that an order can be changed or canceled once it has entered processing or fulfillment.
Contact Us
For questions about returns, refunds, exchanges, or your order, please contact Sandbar Fishing Co. through our website contact page.